Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Orders placed after 2:00 PM EST will begin processing the next business day.

You will receive a confirmation email once your order has shipped, including tracking information.

Domestic Shipping (United States)

We currently ship from Florida, USA to all 50 states.

Estimated delivery times:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (if selected at checkout)

Delivery times may vary during peak seasons or due to carrier delays.

International Shipping

International shipping is available to select countries.

Delivery time: 7–21 business days depending on destination
Customs fees, import duties, VAT (Value Added Tax), and any other taxes or charges imposed by the destination country are the sole responsibility of the buyer. These charges are not included in the product price or shipping cost at checkout and are collected directly by the destination country's customs authority or carrier upon delivery. ShadeSlide™ has no control over these charges and cannot predict their amount. If you are unsure what charges may apply in your country, we recommend contacting your local customs office before placing your order. We are not responsible for delays caused by customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on:

Destination
Weight
Shipping method selected

We may occasionally offer free shipping promotions. These will be clearly stated on the product page.

Order Tracking

Once your order ships, you will receive a tracking number via email.

If you do not receive tracking within 3 business days, please contact us at:

support@shadeslide.com

Address Accuracy

Please ensure your shipping address is correct at checkout.

We are not responsible for:

Incorrect addresses entered by customers
Packages marked as delivered by the carrier

If a package is returned due to an incorrect address, additional shipping charges may apply.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

Contact us within 5 days of delivery
Provide your order number
Include photos if applicable

We will work quickly to resolve the issue.

Pre-Orders (If Applicable)

If an item is marked as Pre-Order, estimated ship dates will be clearly stated on the product page.

Pre-order items ship once inventory becomes available.

Questions?

We’re a small business and we genuinely care about your experience.

If you have any questions, please contact: